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The Benchmarking Book, by Michael J. Spendolini
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Benchmarking is a revolutionary process that has been launched by many organizations, but it can quickly turn from a great idea to a great burden. Spendolini, one of the original benchmarking proponents at Xerox, simplifies the whole process and presents a distillation of how the best benchmarking programs in the U.S. are run. This synthesis of "lessons learned" provides a solid, practical platform from which to launch an effective benchmarking program.
- Sales Rank: #474278 in Books
- Published on: 1992-04
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 6.50" w x 1.25" l, 1.10 pounds
- Binding: Hardcover
- 256 pages
Most helpful customer reviews
0 of 0 people found the following review helpful.
The standard of benchmarking books
By Richard Platt
The standard by which all benchmarking books are measured against. Might seem like a trite thing to say, but nonetheless I as of yet have not found a better book that makes better suggestions on how to do it, despite it's age it seems timeless to me in its value.
5 of 5 people found the following review helpful.
Packed With Knowledge!
By Rolf Dobelli
Michael J. Spendolini forgoes the usual generalities of management theory in favor of a how-to practicality. The first edition of his book helped to establish the concept of benchmarking in the mainstream of organizational practice. For those of you who don't know, benchmarking is a continuous-improvement strategy that seeks to improve products, services or operations by comparing them with the best practices of industry competitors and other companies nationally and worldwide. Spendolini offers a five-step model that can be applied by any company. He also provides a helpful, step-by-step guide to applying the process, though he does get a little repetitive as he describes the model and details each step. But we [...] nevertheless recommend this book to managers and executives as perhaps the best benchmarking primer on the shelf.
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